Returns policy

Welcome to vacuum-presses.com!

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return items within 14 days of receipt. Please read our Return Policy below for more details.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in its original packaging.
• The return must be initiated within 14 days of the delivery date.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Items on sale or clearance

Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at return@vacuum-presses.com to request a return authorization.
• Once your return is approved, we will provide you with a return shipping address and instructions.
• Package the item securely and include all original packaging and materials. Ship the item using a trackable shipping method.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Refunds

If your return is approved, we will process a refund to your original method of payment within 5 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Return Shipping Costs

You will be responsible for paying the return shipping costs, unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For international returns, please contact our customer service team for specific instructions. International customers are responsible for return shipping costs, duties, and taxes.

Contact Us

If you have any questions or concerns about this Return Policy, please contact us at: return@vacuum-presses.com

Thank you for shopping with vacuum-presses.com!

This document was last updated on July 1, 2024